Refund Policy

1. Overview

At Tholmarevol, we want you to be satisfied with your purchase of Enerlume. This Refund Policy outlines the conditions under which you may return products and receive a refund.

These terms comply with the European Union Consumer Rights Directive and Swedish consumer protection laws.

2. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the following contact details:

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2.3 Effects of Withdrawal

If you validly withdraw, we reimburse all payments received from you, including standard delivery costs (if applicable), without undue delay and no later than 14 days from the day we are informed about your decision to withdraw.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

3. Extended Return Policy

In addition to your statutory right of withdrawal, we offer an extended return policy:

• Return Period: 30 days from the date of delivery
• Condition: Products must be unopened and in original packaging
• Proof of Purchase: Order confirmation or receipt required

4. Conditions for Returns

4.1 Eligible Returns

To be eligible for a return, items must meet the following conditions:

• Products are in their original, unopened, and sealed packaging
• Products have not been tampered with or damaged by the customer
• Return is requested within 30 days of delivery
• Products are not expired or close to expiration date

4.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened or unsealed products
• Products with broken or damaged seals
• Products showing signs of use or tampering
• Products purchased more than 30 days ago

This limitation applies in particular to sealed goods not suitable for return for health protection or hygiene reasons once unsealed, as permitted by applicable consumer law.

5. Return Process

5.1 Initiating a Return

To initiate a return, please follow these steps:

• Contact us at relations@tholmarevol.world within 30 days of delivery
• Provide your order number and reason for return
• Wait for our confirmation and return instructions
• Package the product securely in its original packaging
• Ship the product to the address provided

5.2 Return Shipping

For returns under the statutory 14-day withdrawal period, you are responsible for the direct cost of returning the goods unless the product is defective or we made an error.

For defective products or errors on our part, we will cover the return shipping costs.

5.3 Return Address

Products should be returned to:

Please do not return products without first contacting us for authorization.

6. Refunds

6.1 Refund Processing

Once we receive your returned product and verify it meets our return conditions, we will process your refund. You will receive an email confirmation when your refund is processed.

6.2 Refund Timeline

• Inspection: 3-5 business days after receiving the return
• Refund Processing: 5-7 business days after approval
• Bank Processing: Additional 5-10 business days depending on your payment provider

6.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

6.4 Refund Amount

You will receive a full refund of the product price paid. If applicable, original shipping costs will be refunded only if:

• The product was defective or damaged upon arrival
• We made an error with your order
• You are exercising your statutory 14-day withdrawal right (standard delivery costs only)

6.5 Partial Refunds

Partial refunds may be granted in certain circumstances:

• Products returned after 30 days but within 60 days (at our discretion)
• Products with minor packaging damage but contents intact

7. Defective or Damaged Products

7.1 Reporting Issues

If you receive a defective or damaged product, please contact us within 48 hours of delivery. Provide:

• Order number
• Description of the defect or damage
• Photographs showing the issue

7.2 Resolution Options

For defective or damaged products, we will offer:

• A replacement product shipped at no additional cost
• A full refund including original shipping costs

8. Order Cancellation

You may cancel your order before it has been shipped. Contact us immediately at relations@tholmarevol.world with your order number.

Once an order has been shipped, you must wait to receive it and then follow the return process.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or credit card statement again
• Contact your bank or credit card company, as processing times vary
• If you've done both and still haven't received your refund, contact us at relations@tholmarevol.world

11. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you have additional rights under consumer protection laws that cannot be waived.

For disputes, you can use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

Consumers in Sweden can also turn to the Swedish National Board for Consumer Disputes (ARN): www.arn.se.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that order.

13. Contact Us

If you have any questions about returns or refunds, please contact us: